MidAmerican Energy Company’s customers have recognized the company’s ongoing commitment to deliver an exceptional customer experience. Based on customer responses, the company ranked No. 1 in the Midwest Large segment for overall customer satisfaction among natural gas companies for the third consecutive year, according to the J.D. Power Gas Utility Residential Customer Satisfaction Study.
Overall residential customer satisfaction was measured by examining six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.
“Our culture is Customer First, so having our customers recognize us as the best is a tremendous compliment,” said Adam Wright, MidAmerican Energy vice president of gas delivery. “Our employees are committed to providing this essential service in a safe, reliable and affordable fashion, and they deserve the credit for this excellent result.”
In the J.D. Power study, MidAmerican Energy received a score of 767 on a 1,000-point scale – a 36-point improvement from last year. This score ranks the company No. 5 among 85 natural gas companies nationally on overall customer satisfaction. Results of the study were based on more than 61,000 online interviews conducted between September 2016 and July 2017 among residential customers of 85 large and midsize natural gas companies in the U.S.
About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 760,000 electric customers and 742,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via www.MidAmericanEnergy.com.