To introduce its new customer service kiosk, MidAmerican Energy Company is hosting a meet and greet in Penn Central Mall on Friday, December 8, from 10 AM. to 12 PM Smokey Row coffee will be served to the attendees.
Individuals interested in attending the event can stop by and grab a free cup of coffee, take a picture with Louie the Lightning Bug and speak with one of MidAmerican Energy’s customer service representatives to learn about the new, easy-to-use payment kiosk.
“Our Oskaloosa customers can expect the same great service that we have provided and now our new kiosk is another way to support our customers,” said Kathi Allison, director, customer contact operations for MidAmerican Energy. “We are excited to offer a more convenient location, extended hours and even more payment options including debit and credit cards.”
As MidAmerican Energy transfers its Oskaloosa-area customers over to using the new kiosk, its Oskaloosa office at 2411 N. Market St., will close in January. Customers with further questions are encouraged to visit www.midamericanenergy.com or call 888-427-5632.
The Oskaloosa locations will observe no net job loss, according to Adam Jacobi, Public Relations Representative for the Corporate Communications at MidAmerican Energy. The new kiosk will simply provide enhanced hours and services for walk-up payment and billing inquiries, with extended hours and features to better serve Oskaloosa customers.
Of the three positions at the customer office in Oskaloosa, two positions were vacated earlier this year, and their positions were transferred elsewhere within the company. The remaining position will be reassigned and remain at the service center.
“The Oskaloosa service center will remain open and staffed with service and support personnel to ensure our Oskaloosa-area customers continue to receive prompt, reliable service,” Jacobi said. This location will continue to handle local service calls as usual.
Bills and payments can still be made through the mail or online through your MidAmerican Energy account, in addition to the kiosk.
About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 760,000 electric customers and 742,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed viawww.midamericanenergy.com.